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Return Policy

 

Our Return Policy:

Cash Return Policy:

We do not offer cash refunds. We only offer store credits or equal exchanges on returned items. A Store Credit Note will be issued to customers which will be valid for a period of 3 months from the date of issue. The Store Credit can be used at any of our locations.

 

Duration:

We operate a 7 day return policy. *

 

Subject to the following:

 

Proof of purchase:

Require the original receipt for all returns and exchanges.

 

Restocking Fee:

A minimum 15% restocking fee will apply on all opened items. This may be increased upto 25% on some items. We retain the right to not accept items that are damaged or not in the condition they were sold in.

 

Identity Verification:

You may be required to furnish an ID card as part of the return process. This is in keeping with regulations. A valid residence card or driving license or passport copy is acceptable for this purpose.

 

Return Office:

Items to be returned must be brought to our:

Tunes Trading & Services

Behind Dominos Pizza, Al Khuwair Service Road.

 

Shipping Cost:

All shipping/ pickup costs, if any, must be paid for by you.

 

SPECIAL LIMITED EDITION AND VINTAGE MUSICAL INSTRUMENT DEPOSITS AND/OR PREORDERS

Tunes Trading & Services regularly offers both vintage and special limited edition musical instruments to the public. Because the supply is extremely limited on these instruments and demand is often far beyond the supply, all deposits, credit on account and preorders of vintage and/or special edition musical instruments are still strictly subject to availability. The prepayment of a deposit does not guarantee that you have purchased or will receive the instrument; it merely establishes that you are on the priority list for that instrument, subject to availability. If you have placed a deposit, credit on account and/or preorder of one of these vintage and/or special limited edition musical instruments and we are not able to deliver the instrument to you due to its limited availability, we will offer you a full refund of your deposit.

 

*There is a same-day return period on the following items:
Recording devices – multitrack and mixdown, DJ mixers, turntables, and CD players, studio monitors, pro workstation keyboards, rackmount signal processors, fog machines and lighting effects.

 

 

Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, tubes and leased purchases are also exempt, as are any items special ordered from a manufacturer for a specific customer. Any other product exceptions will be noted on customer receipts at time of purchase. "All original packaging" includes cables, power adapters, manuals, blank warranty cards, etc..., as well as the actual packaging.

 

 

 
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